The Challenge
As a global provider of energy software and services operating across Europe, UK and Asia-Pacific, Energy One needed to address emerging eInvoicing compliance requirements across multiple European jurisdictions. With mandatory eInvoicing regulations already in effect in Belgium, and further requirements anticipated in other regions, compliance became a critical business priority.As Sage Intacct currently does not provide the required eInvoicing capability as part of its core ERP platform, there was the need to create a complementary solution that could meet local compliance requirements while integrating seamlessly with existing financial processes.
Managing compliance across international entities also introduced additional complexity. Different countries had unique invoicing requirements, tax regulations, languages, and implementation timelines. Coordinating these requirements across multiple locations and stakeholders required a solution that could adapt to evolving needs while supporting a growing international business.
"It's always challenging when you're dealing with different countries, different tax systems, different languages…"
— Melinda Sprod
The Solution
Following a recommendation from its Sage Business Partner, Energy One selected Pacifictech's eInvoicing solution to support its European compliance initiatives. A key factor in the decision was Pacifictech's ability to provide local implementation and support within the same time zone, allowing for more efficient communication and faster issue resolution.Working closely with the Energy One team, Pacifictech implemented eInvoicing capabilities to support compliance requirements in Belgium and France. Throughout the project, Pacifictech collaborated closely with stakeholders, responding to evolving requirements, accommodating country-specific needs, and providing guidance as new compliance obligations emerged.
The Key Benefits
Rather than delivering a one-size-fits-all solution, Pacifictech took a consultative approach, working through real-world scenarios and adapting functionality where required. This flexibility ensured that Energy One could meet regulatory deadlines while tailoring the solution to its operational requirements."As the implementation went on, the initial scope broadened, resulting in additional features we hadn't identified at the start. The Pacifictech team was able to help if anything needed to be added or changed."
— Melinda Sprod
- Helps maintain regulatory compliance The primary driver for Energy One was meeting evolving European eInvoicing compliance requirements, initially in Belgium and France, with the potential to support future European rollouts.
- Local, responsive support Energy One specifically highlighted local-time-zone support as a major reason for choosing Pacifictech. This avoided the delays associated with working with teams in different time zones.
- Flexible and adaptable to country-specific requirements As Energy One worked through different European requirements, Pacifictech was able to workshop invoice requirements and accommodate changes or additional requirements as they emerged
- Practical solution without unnecessary complexity Energy One considered other solutions with more sophisticated portals and functionality, but Pacifictech was seen as a streamlined and more appropriate solution for their needs rather than an unnecessarily complex and time consuming enterprise platform.
- Ongoing support and problem resolution Energy One valued having a team that remained engaged after implementation, with issues investigated and resolved within a reasonable timeframe.
- Collaborative implementation approach Pacifictech worked closely with Energy One to identify requirements that weren't initially apparent and refine the solution through multiple iterations. This was particularly valuable because Energy One was navigating eInvoicing implementation for the first time
- Supports international growth The solution provides a pathway for Energy One to extend eInvoicing across additional European entities, including the UK, as requirements develop.
Pacifictech eInvoicing gives organizations a practical way to meet continually evolving international eInvoicing requirements, backed by local expertise, responsive support and the flexibility to adapt as country-specific requirements emerge.
The Conclusion
For Energy One, Pacifictech's eInvoicing solution delivered a reliable pathway to European eInvoicing compliance while providing the flexibility needed to support a growing international business. Through close collaboration, responsive support, and a partnership-driven approach, Pacifictech helped Energy One successfully navigate complex regulatory requirements across countries.The implementation has enabled Energy One to maintain compliance in Belgium and France while establishing a scalable foundation for future expansion into additional markets, including the UK.